Refund policy
Returns
At Tishil, each pair is crafted to meet our highest standards.
If for any reason you are not fully satisfied with your purchase, you may request a return within 7 days of delivery.
To be eligible for a return:
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The item must be unworn and unused
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The item must be in its original packaging
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All protective materials must remain intact
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Proof of purchase must be provided
Items returned in used or damaged condition will not be accepted.
Exchanges
We offer exchanges for sizing issues within 7 days of delivery, subject to availability.
If your requested size is unavailable, you may choose:
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Store credit
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Or a refund (where applicable)
Shipping costs for exchanges are the responsibility of the customer unless the error was on our part.
Non-Returnable Items
The following items are not eligible for return:
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Worn footwear
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Custom or special-order pieces
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Items damaged after delivery
Refunds
Once your return is received and inspected, you will be notified of approval.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
Damaged or Incorrect Orders
If you receive a defective or incorrect item, please contact us within 48 hours of delivery at:
We will resolve the issue promptly.
Return Address
Return instructions will be provided after your request is reviewed and approved.
Contact
For all return or refund enquiries: